General Return Policy
All returns must have an EPS RMA  associated with them. Any returns that don’t have a Returns Authorisation are liable to be refused at our dock and will turn back up with you.  Please send an email before sending something back & we'll raise the Returns Authorisation.

Consumables, such as batteries, Lamps and Filters are non-returnable items. Special orders are non-returnable items, and must be pre-paid.

The Customer must inspect the Goods/Equipment on delivery and must within 48hrs of delivery notify EPS in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description, quote, sample or demonstration model. The Customer must notify any other alleged defect in the Goods/Equipment as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow EPS to inspect the Goods/Equipment.

Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, EPS makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods/Equipment. EPS's liability in respect of these warranties is limited to the fullest extent permitted by law.

 If the Customer is a consumer within the meaning of the CCA, EPS’s liability is limited to the extent permitted by section 64A of Schedule 2.

If EPS is required to replace the Goods under this clause or the CCA, but is unable to do so, EPS may refund any money the Customer has paid for the Goods.

 If the Customer is not a consumer within the meaning of the CCA, BSG’s liability for any defect or damage in the Goods is:

(a)  limited to the value of any express warranty or warranty card provided to the Customer by BSG at BSG’s sole discretion;

(b)  limited to any warranty to which BSG is entitled, if BSG did not manufacture the Goods;

(c)  otherwise negated absolutely.

Notwithstandingprevious clauses but subject to the CCA, EPS shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

(a)  the Customer failing to properly maintain or store any Goods/Equipment;

(b)  the Customer using the Goods/Equipment for any purpose other than that for which they were designed;

(c)  the Customer continuing the use of the Goods/Equipment after any defect became apparent or should have become apparent to a reasonably prudent operator or user;

(d)  the Customer failing to follow any instructions or guidelines provided byEPS;

(e)  fair wear and tear, any accident, or act of God.

EPS may in its absolute discretion accept non-defective Goods for return in which case EPS may require the Customer to pay handling fees of up to twenty five percent (25%) of the value of the returned Goods plus any freight costs.


GEN.1     The failure by EPS to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect BSG’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

GEN.2     These terms and conditions and any contract to which they apply shall be governed by the laws of the state in which EPS has its principal place of business, and are subject to the jurisdiction of the courts in that state.  

GEN.3     EPS shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by EPS of these terms and conditions (alternatively BSG’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods/Equipment hire).

GEN.4     The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by EPS nor to withhold payment of any invoice because part of that invoice is in dispute.

GEN.5     EPS may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.

GEN.6     The Customer agrees that EPS may amend these terms and conditions at any time. If EPS makes a change to these terms and conditions, then that change will take effect from the date on which EPS notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for EPS to provide Goods/Equipment to the Customer.

GEN.7     Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

GEN.8     The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.